Manage all conversations and users in a shared area, and forget everything else. From here on out, it’s just you and the customer – happily connected by SmartChat.
Ready to get started?
Manage Conversations
Easily manage your conversations in one place with our user-friendly interface. Search for conversations, delete messages, view users’ online status and see when they are typing in real time.
Delete messages
Download conversations
Search for conversations
Online and typing status
Knowledge Base Articles
Provide faster help for customers and fewer questions for your agents with the integrated multilingual knowledge base. Create a help center area accessible from a dedicated page or within the chat in a few minutes.
Dedicated articles page, demo here
Search articles widget
Categories
Multilingual
Message Editor
Create the perfect message by using 3000+ emojis and by formatting the text with Slack-inspired markup syntax. Surprise your users with custom HTML messages, and attach media and files in just one click.
Text formatting and markups
3000+ emojis
Multiple attachments
Custom HTML
Saved Replies
Create the perfect message by using 3000+ emojis and by formatting the text with Slack-inspired markup syntax. Surprise your users with custom HTML messages, and attach media and files in just one click.
Text formatting and markups
3000+ emojis
Multiple attachments
Custom HTML
Departments
Organize conversations and assign departments to agents. Transfer rules so that your conversations will always land in the right hands. Route conversations and send department – specific email notifications.