Improve Support Efficiency with Innovative Tools

 

 

Manage all conversations and users in a shared area, and forget everything else. From here on out, it’s just you and the customer – happily connected by SmartChat.

Ready to get started?

Manage Conversations

 

Easily manage your conversations in one place with our user-friendly interface. Search for conversations, delete messages, view users’ online status and see when they are typing in real time.

 


  • Delete messages
  • Download conversations
  • Search for conversations
  • Online and typing status

Knowledge Base Articles

 

Provide faster help for customers and fewer questions for your agents with the integrated multilingual knowledge base. Create a help center area accessible from a dedicated page or within the chat in a few minutes.

 


  • Dedicated articles page, demo here
  • Search articles widget
  • Categories
  • Multilingual

Message Editor

 

Create the perfect message by using 3000+ emojis and by formatting the text with Slack-inspired markup syntax. Surprise your users with custom HTML messages, and attach media and files in just one click.

 


  • Text formatting and markups
  • 3000+ emojis
  • Multiple attachments
  • Custom HTML

Saved Replies

 

Create the perfect message by using 3000+ emojis and by formatting the text with Slack-inspired markup syntax. Surprise your users with custom HTML messages, and attach media and files in just one click.

 


  • Text formatting and markups
  • 3000+ emojis
  • Multiple attachments
  • Custom HTML

Departments

 

Organize conversations and assign departments to agents. Transfer rules so that your conversations will always land in the right hands. Route conversations and send department – specific email notifications.


  • Department email notifications
  • Update conversations department
  • Restrict access to conversations

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