Improve Your Workflow with Innovative Features

SmartChat comes with a full range of features that help you save your agents’ time. Arm your team with the right tools and improve the efficiency of your customer service

Multilingual and RTL

Support Board is fully multilingual, with RTL direction and translations in 41 languages. You can add new translations to make your custom content multilingual. Automatic language detection solutions are available.

Already translated in 41 languages
Option to easily add new translations

Automatic language detection

Privacy Acceptance and GDPR

Before starting a chat, ask users to read and consent to the terms of service, your privacy policy or GDPR. You can free yourself from legal worries in a few, easy clicks.

Europe GDPR and privacy terms acceptance
Multilingual

Design Customization

The bot’s functionality is on par with that of a human agent! It can send attachments, media, rich messages and surveys, which are easy to create and insert into the bot’s message.

Rich messages as shortcode
Attachments and media

Surveys
10+ rich message types

Security Is Our Top Priority

Security is critical here at Support Board. We work with security experts who perform periodic security audits. We continually implement the latest security technologies and stay up-to-date on the latest security threats.

Periodic security audits
AES-256-bit encryption

Latest security technologies
We stay up-to-date

Inline Panel and Full Screen Chat

Convert a chat into an inline panel and place it anywhere on your website. Make it minimal, full screen, or as you prefer. You have great customization flexibility. This feature requires the Tickets app.

Customization flexibility
Modern and minimal design

Lightweight and fast
Easy to use

Departments

Let’s your users choose the right department before starting a conversation. Assign departments to agents so they will have access only to the conversations assigned to them.

Let’s users choose departments
Route conversations to the right agent

Set department image