Artificial Intelligence Setup

1. OpenAI settings:
   • API key: Integration with OpenAI’s API.
   • Chatbot mode: Options for different types of inquiries the chatbot can handle.
   • Model: Allows the selection of the machine learning model to use.
   • Fallback message: Default message when the chatbot cannot generate an appropriate response.
   • Prompt: A field where the user can input a prompt for message rewriting.
   • Several options to fine-tune the chatbot’s outputs, like max tokens (length of reply), temperature (randomness), presence penalty, frequency penalty, and logit bias.
2. Chatbot-specific features:
   • Chatbot: Toggle to enable or disable the chatbot function.
   • Omit previous messages or Enable: Whether to consider previous messages in the conversation.
   • Spelling correction, Smart reply, DialogFlow spelling correction: Features that enhance interaction quality by correcting user input and providing smart replies.
3. Additional tools:
   • Message rewrite button, Generate user expressions: Options for message editing and dynamic user interaction.
   • Multilingual training sources, Speech recognition: Options for sourcing training data and integrating speech-to-text capabilities.
   • Source links, Note data scraping, Training via cron job: Tools for data sourcing, extraction, and scheduled training updates.
4. Troubleshooting & extensions:
   • Troubleshoot: Button for addressing issues with the chat system.
   • OpenAI Assistants – Department linking: Linking different OpenAI Assistants to specific departments by ID.
5. Google search functionality:
   • Active: Toggle to enable searching on Google for user questions.
   • Spelling correction, Search engine ID, API key, Entities: Fine-tuning search capabilities and output.
6. Operational controls:
   • Disable during office hours, Disable for the tickets area: Options to restrict chatbot operation during specified hours or areas.
7. Human takeover functionality:
   • Active, Automatic human takeover: Mechanism to hand over the conversation to a human agent if the bot fails to understand a query.
   • Fields for custom messages and confirmation prompts during human takeover process.
8. Bot response delay: Set a delay for the bot’s responses to simulate a more natural interaction.
9. Smart Reply to user emails and text messages: Options to let the chatbot reply to emails or text messages where it knows the answer.
10. Usage Limit: Restrictions to prevent abuse from users by limiting the number of messages from one device.