Messages Setup

1. Welcome Message:
   • Active: Toggle to activate or deactivate the welcome message.
   • Open chat: Checkbox to open the chat window upon sending the message.
   • Sound: Checkbox to add sound notification for the message.
   • Disable outside office hours: Checkbox to prevent the message from being sent outside predefined working hours.
   • Trigger: Dropdown to select the event that triggers the welcome message (e.g., On page load).
   • Delay (ms): Field to set delay in milliseconds before the message is triggered.
   • Message: Text field to write the actual welcome message content.
2. Follow up Message:
   • Active: Toggle to enable follow-up messages.
   • Disable outside office hours: Checkbox to disable follow-up messages outside of office hours.
   • Disable for messaging channels: Checkbox to disable for specified messaging channels.
   • Form fields: Fields to request information such as Name, Last Name, Phone (with a checkbox to make it required), and Title.
   • Delay (ms): Field to set the delay before the follow-up message is sent.
   • Sound: Checkbox to play a sound with the message.
   • Message: Text field for typing the content of the follow-up message.
   • Success message: Text field to customize the message shown after successfully sending the follow-up message.
   • Placeholder text: Field for entering placeholder text.
3. Follow up Email:
   • Subject: Text field to set the subject of the follow-up email.
   • Content: Area to compose the email content with support for text, HTML, and merge fields.
   • Languages: Option to add different language versions of the follow-up email.
4. Offline Message:
   • Active: Toggle to activate sending messages when offline.
   • Hide timetable: Checkbox to hide schedule visibility.
   • Disable agents check: Checkbox to disable the automatic agents’ online status check.
   • Message type: Dropdown to choose the type of offline message (e.g., Chat message).
   • Title and Message: Fields to write the title and content of the offline message.
5. Close Message:
   • Active: Toggle to enable sending a message when an agent closes the conversation.
   • Send transcript to user’s email: Checkbox to send the chat transcript to the user.
   • Message: Text field to customize the message sent when the conversation is closed.
6. Popup Message:
   • Active: Checkbox to enable or disable pop-up notifications.
   • Hide on mobile: Checkbox to not display pop-up messages on mobile devices.
   • Profile image: Option to add an image for the profile associated with the pop-up.
   • Title and Message: Fields to enter the title and message text for pop-up notifications.
7. Privacy Message:
   • Active: Toggle to require users to accept a privacy message before chatting.
   • Disable for messaging channels: Checkbox to disable the privacy message for certain channels.
   • Title: Field to set the title of the privacy message.
   • Message: Text field to write the privacy message content.
   • Declined message: Field to customize the message shown if the user declines the privacy requirements.
   • Optional link: Field to add a link to further information.
   • Link name: Text field for the display name of the linked content.
   • Accept and Decline button text: Fields to customize the text on accept and decline buttons for the privacy message.